Every work artefact stays on infrastructure you control, whether your databases keep Oracle support or leave it.
Our Oracle Database Managed Services look after your Oracle databases and middleware for their whole life: configuration, tuning, incidents, security, backup and recovery, and capacity planning. We work for customers who keep Oracle support and for customers who give it up.
10 stepsof onboarding, signed off with you before we take over the DBA work
| Service | Oracle support |
|---|---|
| Premium Gold Services | Kept |
| For customers leaving Oracle support | Given up |
Both start with the same onboarding: a patch archive, a License Deployment Analysis, an Oracle CMDB and a health check.
Rythium’s Oracle Database Managed Services provide full lifecycle maintenance and support for your Oracle database and middleware products. The aim is simple: a business that keeps operating smoothly and efficiently. The service covers seven areas.
Trace and dump filesInvestigation of every Oracle trace and dump file, the diagnostic record a database leaves when something goes wrong.
Configuration reviewAn initial review of how each database is configured, and identification of its problems.
Performance and tuningPerformance analyzed at regular intervals, and each instance tuned.
Critical incidentsCritical incidents handled under the service contract.
Security assessmentsAssessments of the security of your databases and middleware.
Backup and disaster recoveryBackup and disaster recovery for your Oracle databases.
Capacity planningPlanning for the capacity your databases will need.
For customers with Oracle support contracts. You keep Oracle support, and our DBA team covers everything listed above.
Our Third-Party Support Services are for customers who want to give up their Oracle support contracts. The same DBA coverage continues after Oracle support ends.
Patch archiveCreated before the engagement begins.
License Deployment AnalysisOf all your Oracle software.
Oracle CMDBApplications, ownership, data dependencies and patch levels, recorded in one configuration database.
Health checkOn every database and application server.
Leaving Oracle support? Read what Oracle third-party support costs, what you give up and the rules to check first.
Our DBAs reach your environment through a secure connection layer that you provide. All work artefacts are stored and developed on infrastructure and environments you control, for both service models.
Secure connectionYou give us access to your environment through a secure connection layer.
Your infrastructureWork artefacts are stored and developed on infrastructure and environments you control.
Secure storageSet up and configured at the start of the engagement.
Patch archive firstCreated before the engagement begins, whichever service model you choose.
Service requestsRaised and tracked in Rythium’s own trouble ticketing application, with your users added to it.
Onboarding goes through a rigorous transition, the same for both service models. It ends with a configuration record that you and Rythium sign off together.
1. Agree the engagement planWe discuss the plan with you and finalize it.
2. Connect securelyYou provide access to your environment through a secure connection layer.
3. Set up secure storageConfigured for the work artefacts.
4. Install the ticketing applicationRythium’s own trouble ticketing application, with your users added for service requests and workflows.
5. Create the patch archiveBefore the DBA work begins.
6. Analyze license deploymentA License Deployment Analysis of all your Oracle software.
7. Build the Oracle CMDBApplications, ownership, data dependencies and patch levels.
8. Run the health checkOn all databases and application servers.
9. Sign off the CMDBWith the health check data included, signed off by you and Rythium.
10. Take overWe take over the DBA activities set out in the service contract.
For your Oracle databases and middleware: investigation of Oracle trace and dump files, an initial configuration review and problem identification, periodic performance analysis and instance tuning, critical incident handling, security assessments, backup and disaster recovery, and capacity planning.
Yes. You give us access to your environment through a secure connection layer, and all work artefacts are stored and developed on infrastructure you control.
Yes. Premium Gold Services are for customers who keep their Oracle support contracts, and our Third-Party Support Services are for customers who give them up. Before you leave, check Oracle’s repricing rules: ending support on part of an order can raise the price of the rest.
Ten steps: the engagement plan, secure access, secure storage, our trouble ticketing application, a patch archive, a License Deployment Analysis, an Oracle CMDB, a health check of all databases and application servers, and sign-off of the CMDB by you and Rythium. Then we take over the DBA activities in the service contract.
On your own infrastructure. All work artefacts are stored and developed on infrastructure and environments you control.
A configuration management database for your Oracle estate. Ours records each application, its ownership, its data dependencies and its patch levels, and you sign it off with us before we take over.
Because Rythium is an Oracle licensing firm. Every onboarding includes a License Deployment Analysis of all your Oracle software, whichever service model you choose.
Tell us what you run and whether it is on Oracle support. We will explain which service model fits and how onboarding would work for you.
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