Misassigned responsibilities, inactive users and custom views can open a large Siebel compliance gap.
Siebel CRM is licensed by category of application and by type of user. A Siebel license review counts who uses which Siebel applications, by module and by user type, and sets that against your Oracle contracts before Oracle audits you.
3user types Siebel is licensed by: employee, customer and partner
| Layer | Licensed by |
|---|---|
| Base Applications | Minimum of one |
| Industry Applications | Per industry |
| Every user | User type |
Every Siebel customer must license at least one Siebel CRM Base Application.
Siebel CRM is a suite of programs for managing customer information, sales (processing orders and payments), service (processing service requests) and marketing (setting up and running campaigns). Oracle licenses it in two dimensions at once: the category of application, and the type of user.
Siebel Base ApplicationsHorizontal applications that cut across all industries. They store customer interactions and provide the base functionality for sales, service and marketing. Every Siebel customer must license at least one, and employee users need them.
Industry ApplicationsModules for specific industries that meet that industry’s functional demands: automotive, communications, consumer goods, energy, healthcare, financial services and pharma.
User typesEach application is licensed for a category of user: employee applications, customer applications or partner applications. This is what makes compliance reviews complex.
Siebel’s architecture does not allow an easy classification of users and license consumption. Consumption depends on Siebel screens, views and responsibilities, and getting the compliance numbers right takes a thorough understanding of how they connect.
Monitoring Siebel with Oracle Enterprise Manager? The Application Management Suite for Siebel is a separately licensed pack, and management packs are a common source of audit findings.
New customers are not implementing SiebelSo Oracle’s Siebel revenue has to come from its installed base.
Customers are leavingMost are migrating out of Siebel to non-Oracle CRM solutions.
Audits, formal and informalTogether these make Oracle hungry for revenue from its Siebel installed base, through formal audits or informal “soft” audits.
Our Oracle license review covers Siebel alongside the rest of your Oracle estate, confidentially and before Oracle asks.
By category of application, Siebel Base Applications and Industry Applications, and by type of user: employee, customer or partner applications.
Yes. Every Siebel customer must license at least one Siebel CRM Base Application, and employee users need the Base Applications.
Modules for specific industries that meet that industry’s functional demands. They are available for automotive, communications, consumer goods, energy, healthcare, financial services and pharma.
Siebel is licensed by user type, so non-employee users accessing employee applications is one of the compliance issues we find.
Modules installed without licenses, the wrong edition of Siebel CRM, legacy and new metrics mixed together, inactive users who still have access, responsibilities assigned incorrectly, non-employees in employee applications, and custom views.
Siebel’s architecture does not allow an easy classification of users and license consumption. Consumption depends on screens, views and responsibilities, so the numbers need someone who understands how they connect.
New customers are not implementing Siebel, and most existing customers are migrating to non-Oracle CRM. Oracle looks to its installed base for Siebel revenue, through formal audits or informal “soft” audits.
Yes, and our Oracle license review also covers Siebel alongside the rest of your Oracle estate, confidentially and before Oracle asks.
No. Rythium is independent and does not resell licenses or support, or earn income from Oracle or any support provider.
Tell us where Siebel stands for you. We will explain where Siebel estates like yours usually fall out of compliance, and what a review would cover.
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