Oracle Third Party Support

Reduce Oracle Support Costs with Faster & More Responsive Incident Resolutions.

What is Third Party Support for Oracle?

Third-party support for Oracle is an alternative to Oracle’s own support, provided by independent companies.
Third party support for Oracle is cheaper and more responsive
Third-party support increases the life-span for older software versions
Third-party support does not provide upgrades released by Oracle.

Oracle Products Supported

Oracle Database
Oracle WebLogic Server
Oracle Internet Application Server
Oracle E – Business Suite
Oracle Hyperion
Oracle Business Intelligence Suite (OBI EE)

What are the Third Party support offerings for Oracle?

Break / Fix Services
DBA & Apps Tech
Data Fixes
Global Tax & Regulatory Add-Ons
Security & Vulnerability Management
Custom Code

Which firms should evaluate Third Party Support?

Providing high-quality License Management Services.

Firms that are:

Migrating out of Oracle E-Business Suite to any other ERP (SAP, Infor etc)
Migrating out of Oracle E-Business Suite to a cloud-based solution (Oracle Fusion SaaS, SAP on the cloud etc.)
Not having any plans to upgrade to the latest version each time it is announced by Oracle.
Using Oracle products that are either on Extended support or Sustaining Support

Digital Transformation and Third-Party Support

Providing high-quality License Management Services.

Migrating out of Oracle E-Business Suite to any other ERP (SAP, Infor etc)
Migrating out of Oracle E-Business Suite to a cloud-based solution (Oracle Fusion SaaS, SAP on the cloud etc.)
Not having any plans to upgrade to the latest version each time it is announced by Oracle.

Financial Benefits

Financial considerations for moving to Third Party Support

Annual Support Costs

Oracle Support Costs:
Oracle support costs are at least 22% of the license fees paid over multiple license purchases. There is also a 2-8% increase annually on past support fees paid. Typically the support costs for a company that has procured Oracle products multiple times in a period of 10 years is 26% of the license fees paid.

Third Party Support Costs
Third Party support costs will be a minimum of 50% of the Oracle support costs.

Increasing / Decreasing Support Costs

Oracle support costs will continue to increase by 2 -8% annually.
Third Party support costs will, typically, decrease each year depending on the usage of the products licensed from Oracle.

Replacement cost of licenses

Customers might want to upgrade their infrastructure after a period of 3 -5 years. In such cases, re-engaging with the vendor for fresh licenses with new support prices is a far less expensive proposition than paying annual support continuously.
Customers at such times have the option of moving to a more modern product from the same or different vendor.

Is Third-Party Support legal?

Third-Party Support for Oracle is legal if Oracle’s IP is not violated.

A research paper published by Gartner affirm that there is no legal reason why a third-party cannot provide vendor replacement support for Oracle customers. Executives from Oracle have publicly acknowledged that third-party support is legally viable, as long as the intellectual property (IP) rights of the software publisher are respected and observed.

Third-Party Support is legal if:
- All customer-specific work product and supporting documents are stored in the customer’s-controlled infrastructure.
- Work product is not shared among customers.
- Application support is provided customers on customer infrastructure. Can be remote or on-site.

Comparison between Oracle Support and Third-Party Support

	Oracle Vendor Support	Third-Party Support
Cost	Very High – 22% of license	At least 50% lower than Oracle costs
Annual Increase	Yes. Oracle increases annual support costs by 2% – 8% each year	No. TPS provider reduces cost each year depending on program usage.
Support Re-pricing	Oracle re-prices support leading to higher prices if customer decides not to use a specific product	TPS Provider reduces the support prices if customer decides not to use a specific product.
This is Content	This is Content	This is Content

How do we provide Support?

Third-Party Support Methodology & Process

Process created that does not violate vendor IP.
We have partnered with the global leaders for Oracle Third Party Support.
Upon our evaluation, we will guide you through the process of executing the contracts and getting onto the third-party support engagement.

We Offer a Wide Variety of

License Management & Audit Defense Services

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