Euladox Helpdesk IM is an enterprise class application that helps deliver exceptional customer support with increased agent productivity.
Rapid Implementation in days & Immediate ROI
Compliant to ITIL Incident Management guidelines & also incorporates best practice service management principles.
“I have used a variety of tools for trouble ticket in my career, but Euladox Helpdesk IM is the easiest to implement and use. Monitoring team performance is also very easy using the beautifully designed dashboards“
– IT Head, EPC & Oil Distribution Company
Euladox Helpdesk IM is comprised of a set of processes and practices designed to return a service(s) to normal functioning as quickly as possible with as little negative impact as possible. The application is the face of the IT organisation to all the users. End-user habits have been deeply researched in building the functionality of Euladox Helpdesk IM.
ITIL guidelines are followed to help in standardisation of processes and in managing the life cycle of all incidents. Incident prioritization, incident categorization, logging of incidents , incident status, notifications etc are all managed with simplicity to improve agent productivity and customer satisfaction.
Machine learning algorithms have been built into Euladox Helpdesk IM to ensure that the application adapts to customer and agent inputs constantly.
Machine learning algorithms built into Euladox Helpdesk IM delivers adaptive capabilities to constantly improve application behaviour
Incident Management Processes & Best Practice Guidelines built into Euladox Helpdesk IM
“The combination of Euladox Helpdesk IM with hardware & software information available to the service desk is awesome. This has increased agent productivity by multiple times. We have saved time and money using Rythium’s integrated IM + ITAM application.
– CIO, Process Manufacturing Company
Euladox Helpdesk IM is fully integrated with Euladox ITAM thus elevating your IT service delivery.
It is essential for IT service desk personnel to have complete details of the end-users hardware and software data to enable faster troubleshooting of incidents. The integrated Euladox Helpdesk IM with ITAM ensures precisely this aspect of incident management.
In fact, Euladox goes one step further. It provides the the Asset CMDB. Euladox ITAM Asset CMDB is a combination of core asset data & the relationship of each asset as a CI with other IT items in the organisation. Customers can track changes made to the asset and the dependencies over a period of time.
Uniquely designed granular drill-down capable dashboards to provide management with real-time actionable intelligence
“I We moved from using email as a support tool to Euladox Helpdesk IM. The improvements in enforcement of SLAs, notifications/alerts and faster resolution of issues have been immense. We have obtained surplus returns from the investment in just a couple of months.
– IT Manager, Software Development Company
Eualadox Helpdesk IM is a full-fledged service desk application that helps you deliver effective and personalized customer service. With Euladox Helpdesk IM, you can resolve customer issues faster & reduce service costs.
Using Euladox Helpdesk IM, customers can standardize service delivery processes and drive faster issue resolution by providing the complete ticket history to agents across all channels. Precious seconds can be saved from every call by eliminating common errors thus saving service costs. Application architecture and fabulous code ensures scalability of the application to enable high volume ticket creation through email integration.
The web-self service allows customer organisations to provide their customers self-service support online. The machine learning knowledge system reduces agent assisted contact with customers thus reducing service costs.