Embedded Machine Learning Features

Euladox Helpdesk IM has embedded machine learning algorithms & delivers adaptive capabilities to constantly improve application behavior

Building a helpdesk for the future

Adheres to the ISO/IEC 19770 standard

What is Machine Learning?

Artificial intelligence (AI) is the broad science of mimicking human abilities.

Machine learning is a specific subset of AI that trains a machine how to learn. Machine learning is the science of getting computers to act without being explicitly programmed.

Pattern recognition & Iteration are a couple of the key aspects of machine learning. These have been used extensively in Euladox Helpdesk IM to learn from previous actions taken by users and the service desk agents to deliver better application behavior continuously.

Service Desk & Machine Learning

Machine learning deals with systems that can learn from past data and experience to improve performance of a particular task.

In Euladox Helpdesk IM, machine learning make service desk operations run more smoothly in three ways: they make them efficient, cost-effective, and they improve customer satisfaction levels.

ML in Euladox Helpdesk IM

One of the ways in which Machine Learning is used in Euladox is for training the ’email to ticket’ functionality to better categorize incidents.